Privacy Policy

1. Who we are

Smile Advisor Albania is an independent dental tourism advisory service. We help European patients understand their treatment options and connect them with a leading dental clinic in Albania. We do not provide dental treatment ourselves.

2. What data we collect

We may collect and process the following personal data:

• Name, email address and phone number submitted through our consultation form.
• Photos, X-rays or other dental records you choose to share for assessment.
• Messages sent via WhatsApp, email, phone or social media.
• Basic technical data such as IP address and browser information when you visit the website.

3. How we use your data

We use your personal data to:

• Review your enquiry and prepare a free, no-obligation consultation plan.
• Share relevant information with our partner clinic so they can assess your case.
• Coordinate appointments, travel arrangements and follow-up communication.
• Improve our website and respond to your questions.

We will never sell your data to third parties.

4. Legal basis for processing

We process your data based on your consent when you submit the contact form, and on the steps necessary to take before entering into a service agreement. For marketing communications, we will always ask for your explicit consent first.

5. Data sharing

Your data may be shared with our partner dental clinic in Albania solely for the purpose of preparing your treatment plan and quote. Both we and the clinic handle your data confidentially and in line with applicable data-protection laws.

6. Data retention

We keep your personal data for as long as necessary to provide our advisory service and to comply with legal obligations. If you request deletion, we will remove your data unless we are required by law to keep it.

7. Your rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain types of processing.
• Withdraw your consent at any time.

To exercise any of these rights, contact us using the details on this page.

8. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration. However, no internet-based service can be guaranteed to be completely secure.

9. Cookies and analytics

Our website may use essential cookies and basic analytics to understand how visitors use the site. We do not use tracking cookies for advertising without your consent.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please email us at hello@smileadvisor.al or call +355 67 550 1111.